Need Help?

We care about our customers and want everyone to have a great experience with our teleprompter apps. Search below for a product/topic that applies to you and please refer here to optimize VoiceTrack.

leaflet
digital-devices iphone-in-hands

Your comments and concerns are very important to us

Reach out anytime for support: team@promptsmart.com. We strive to reply to everyone within 24 hours. Please be advised that our support team operates in the United States eastern time zone.

PromptSmart's Web Platform Synchronizes Your Team's Productivity!

iCast allows you to create scripts on the web for use in PromptSmart Pro and PromptSmart Studio Edition apps. Edit from your browser and your changes will push to mobile devices or desktop apps logged in to the same PromptSmart Account.

iphone text-frame text-frame arrow arrow arrow arrow arrow arrow
magicue-studio mockup

Your edits are stamped with time and date so everyone knows they have the latest copy -- and previous versions can be recovered (up to 20). Deleted iCast scripts go to a Trash Bin for safe keeping. Start your free subscription trial today - iCast is exclusively for PromptSmart subscribers! Use of iCast is subject to PromptSmart's Terms of Service and Privacy Policy. For more info, please refer to the iCast User Guide.

Help Center

Learn how to scale in reading scripts, connect your devices and become a PromptSmart expert — all in one place.

01

PROMPTSMART PRO

02

PROMPTSMART REMOTE CONTROL

03

PROMPTSMART STUDIO EDITION

04

my.promptsmart.com Portal

VoiceTrack scrolling vs. other scrolling methods

VoiceTrack scrolling vs. other scrolling methods

The default scroll setting is VoiceTrack. We have posted guidelines about how to optimize your experience with VoiceTrack and how to purchase the right microphone for your project. This article will show you how to alter the scrolling setting in PromptSmart Pro. First enter the Script Settings menu and then tap "Scroll text":

help-image

Connecting the PromptSmart Remote Control; Create a PromptSmart Account

Connecting the PromptSmart Remote Control; Create a PromptSmart Account

Connecting the PromptSmart Pro app to the PromptSmart Remote Control app requires an active subscription, or in iOS, a separate (one-time) in-app-purchase. All of our mobile subscriptions come with a free trial period. Try it today! A PromptSmart account is a pre-requisite to activating a subscription. Creating an account is free! This can be done from my.promptsmart.com, or from within our mobile applications. For more information on how to create an account and connect the PromptSmart Remote to the PromptSmart Pro (iOS) app, please view this short informational video. Pro + Remote Control Connection Procedure (iOS)

Sign in/out of Extended account

Sign in/out of Extended account

This article will help you to find the portal to log into, and out of, your Extended Subscription account from within the PromptSmart Pro application. Just to reiterate, Pro users do not need to create an Extended account to "activate" the software. The log-in process is solely related to our add-on subscription service. The log-in portal can be found in the "More" tab on the bottom toolbar of the application.

help-image

You will navigate to a verification screen. Returning subscribers enter your credentials on the default page. New users tap "Create Account"

help-image

A new logo will appear if you successfully log-in. If you're logged out, the logo will revert back to PromptSmart Pro.

help-image

What's the optimal import format?

What's the optimal import format?

We've designed PromptSmart to be flexible with many different document types, including TXT, DOCX (including Word Online), PDF, RTF, and Google Documents (GDOC). To put it simply, each file format may contain hidden formatting and type-setting meta-data that can potentially cause problems (like non-breaking spaces or even hidden HTML encoding). How this formatting gets into your documents and remains there can depend on your computer, your browser, or your word processor. Here are some tips we've crystallized over the years: If you're saving your files as plain text, we recommend "Saving as" and choosing UTF-8 encoding. There's usually a list of encoding options given to you by word processing applications and UTF-8 should be there. This is of particular importance for Mac users. If you're working with Google Documents, we recommend CTRL-A (select all) and removing formatting prior to importing the document into PromptSmart. There's a button on the web interface of the Google Document editor that can do this for you instantly. Also, please remove slashes from the title, as this may cause the initializer to spin endlessly. Once this spinning happens, please delete and re-install the app. This will "un-stick" the initializer. If you're working with PDF, please ensure that the PDF file has been scanned for readable text by Adobe (aka, OCR scanning). If you're working in RTF or DOCX and copying content from another source -- maybe it's a scripture quote or some other reference material -- please ensure that you're pasting into the document only as text. We also recommend 0 pt line spacing and using single spaced formatting (with line breaks added in using the "Enter" key). This will ensure that the document looks similarly in PromptSmart as it does in your source. If you're using copy/paste to and from your email, take the same precautions to paste as plain text so that you don't accrue hidden formatting albatrosses. For now, meta-data like colors added into RTF files will not survive the import procedure into PromptSmart. We recommend adding in colors using the in-app text editor instead so you don't have to do double work inputting the colors. Pages files can be very difficult to work with because the formatting is bespoke to Apple/iOS. PromptSmart is a multi-platform teleprompter app system, so working with a native Apple file format poses some limitations. For now, we recommend using other processing apps to get your content into PromptSmart. We hope this information will help you to have the best experience possible drafting your content and then importing it into your app once you're ready to deliver it to your audience. If you think you may have other useful information for us to add here, we want to hear from you about what works and what doesn't! Email us with your thoughts: team@promptsmart.com

Import content from the cloud

Import content from the cloud

Importing your files into PromptSmart is quick and easy. Follow this guide to learn how to import the following file-types:

  • TXT

  • DOCX

  • RTF

  • GDOC (Google Drive only)

  • PDF (must first be OCR-scanned)

help-image
help-image
help-image
help-image

Import content from the iOS Mail app

Import content from the iOS Mail app

Email content to yourself or to others on your team using compatible file-type attachments to quickly and easily import content into PromptSmart. Need to make last minute changes? This import method will ensure that your talent or field reporters are using the latest versions. The first step is to open the email with the attachment from the native Mail app on an iOS device which also has PromptSmart Pro installed on it. First "download" the attachment to the device. If you open it, a "Share" box appears in the upper-right corner of the display. Use that to "Share" the document with PromptSmart. You can find the app in the Share menu. You don't need to open the file to share it. You can also tap-and-hold a downloaded attachment and then a "Share" option appears. From there you can "Post" the script to PromptSmart.

help-image
help-image
help-image

Import content using copy/paste

Import content using copy/paste

Copy and paste is one of the oldest methods in computing to transfer contents from one place to another. Usually, the commands are accomplished through keyboard shortcuts, but with mobile devices, the commands are executed slightly differently. If you have a version of your content anywhere in your mobile device and you need to get it into PromptSmart, like from a Note or from the body of an email, then all you need to do is select the text you wish to copy, copy it to the clipboard, and then paste the clipboard contents into a new PromptSmart script, as shown below.

Tap-and-hold the white space around the text and an option to "Select All" will appear in a pop-up toolbar. Once pressed, all of the text in that window will be selected and then another toolbar will automatically appear allowing you to "Copy" the selection:

help-image

Once the content is copied to the clipboard it will stay there until something replaces it. Navigate to the PromptSmart app and create a New Script:

help-image

Once the New Script interface is open, tap the top portion of the screen to put in a title. Then tap anywhere in the text window below until you see the cursor blinking there. Then tap-and-hold until a magnifying orb appears. Let go with your finger and then a toolbar appears with the "Paste" option. Tap "Paste".

help-image

Then tap "Done" and VOILA!, you have imported content into PromptSmart using copy-and-paste.

Edit/Create content; highlight single words with different colors

Edit/Create content; highlight single words with different colors

The PromptSmart app enables you to type a script from within the app (if you so desired). You can also apply edits into existing content from within the app. This is highly recommended to do with meta data like bold, colors, or CAPITALIZATION for emphasis. Meta data like this will not carry over during the import process -- these customizations will need to be added in after your content is imported into PromptSmart. The following article is a primer on how to get the most from the PromptSmart in-app editor.

WARNING: Changes made to text color from within the Script Settings menu ("Gear" icon) will over-ride previous highlights added in from the script editor ("Pencil" icon). We strongly recommend selecting a base text and background color FIRST, and THEN going in to add individual colors to words to prevent the frustration of losing work.

help-image

After selecting your desired background color (black, for example) and text color (white), you can engage the script editor with the Pencil icon to apply individual colors to specific words in your script.

help-image

Use the familiar iOS "Pinch" gesture with two fingers to shrink or enlarge the text in the edit window. The size of the text here has no relationship to the font size when the presentation is started. Font size during presentation mode is toggled from the Script Settings ("Gear" icon):

help-image

Once the text is sized to your liking in the Edit Script window, tap and hold the screen to bring up the "text selector" utility. Highlight the word(s) you wish to be different color:

help-image

Then tap "Change font color" to bring up the color palette:

help-image

Make your selection from the palette and the color will appear in the Edit Script window. The same color will also be visible in the presentation screen. Be mindful of the previously selected background and base text colors to avoid color clashing.

help-image

Then see the result of your efforts during Presentation Mode! Notice the black background, white base text, and the highlighted word with the appropriate colors:

help-image

Bulk-Delete Your Scripts or Notecards

Bulk-Delete Your Scripts or Notecards

Learn how to delete your Scripts or Notecards from PromptSmart Pro. The process is intuitive and easy to learn. To delete one file, swipe it left with a finger gesture to expose the "Share" and "Delete" buttons, then tap "Delete".

help-image

To delete multiple files at once, either (1) tap-and-hold in any row within the Script Library that contains a Script File; or (2) tap the "Check" icon in the upper-right corner of the display:

help-image

Make your selections and then tap "Delete". The number in the parentheses will tell you how many files you're deleting. You will be given an opportunity to confirm the delete action a second time to prevent losing data or accidentally deleting something. Check your selections carefully.

help-image

How do I delete videos made with PromptSmart?

How do I delete videos made with PromptSmart?

In iOS, the app saves videos to Photos. The Video library will only show you videos in Photos that were made in PromptSmart. The app needs permission (Settings > Privacy > Photos) in order to properly save and display your videos. To delete videos made in the iOS app, you will need to find the master copy, either on the device in the Photos app or on the web in iCloud, and delete it from there. Deleting the app will no longer delete your videos. In Android, the app saves videos to Gallery. If you swipe the file left it will expose a delete button and you can delete the video either from the Gallery on the device or from the app using the delete tool. Our Studio Edition desktop application does not have a video recording feature in it. NOTE: Video files are not saved in the cloud as part of our File Sync subscription service. Only your Scripts and Notecards are saved in the cloud and push to other devices.

Narrow side margins; invert text for two-way glass

Narrow side margins; invert text for two-way glass

Narrowing the side margins keeps the speaker's eyes trained in the middle of the screen, which helps to mitigate eye-tracking. Looking directly into the camera while filming establishes trust and helps to make a video feel more like a natural conversation to the viewer. The following article will show you how to combine two PromptSmart Pro features, invert-text and side-margin-narrowing, to make your video projects more efficient and less stressful.

First select your desired script and then enter the Script Settings menu (Gear icon). Then you toggle the corresponding settings, shown below:

help-image

Toggle the narrow margin pop-up menu by tapping your finger anywhere in the "Side Margin Position" row in the Script Settings menu.

help-image

When you enter Presentation Mode, the text will be oriented in a narrow column down the middle of the display, as well as inverted to properly reflect off two-way glass.

help-image

Caution: When the text is narrowed, we highly recommend reducing the font size down to the lowest comfortable reading size so that more words appear on the display. This will help to ensure that VoiceTrack can keep up while still narrowing the reading column to prevent eye tracking.

Record HD Videos; Camera Controls; Selfie Mode

Record HD Videos; Camera Controls; Selfie Mode

Important: Android users, there is no custom Selfie Mode. You can adjust the size of the app window and position it next to the camera using the split-screen multitasking built into the Android operating system. Please see this demo video for more information. PromptSmart Pro (iOS) offers two video recording options from within the app. (1) Standard Video Recording from the front- or rear-facing cameras. The preview will remain behind the text as you read. (2) Selfie Mode from the front-facing camera only. The text window will be fixed next to (landscape orientation) or beneath (portrait orientation) the front camera while the preview occupies the other portion of the display.

First things first, select the script you want to record. Then navigate to the Script Settings menu ("Gear" icon).

help-image

Select from one of two settings in the Script Settings menu: (1) Video Recording (standard setting with full-screen preview behind text); or (2) Selfie Mode (front-facing camera only, split display with text fixed next to or beneath the camera and remainder of screen used for the video preview).

help-image

Once you've chosen your Video Recording mode, return to the script and then press the "Play" button.

help-image

If Video Recording is selected, the following is an example of what the user interface will look like:

help-image

If Selfie Mode is selected, the user interface will be different. Selfie mode is only available from the front-facing camera.

help-image

Available Camera Controls

  • Tap anywhere in the preview to focus the camera

  • Tap "AF" to lock the Camera's default auto-focus feature

  • Tap "AE" to lock the Camera's default auto-exposure feature, allowing you to establish your desired level of exposure and lighting

Export Content from PromptSmart

Export Content from PromptSmart

For iOS users, quickly and easily export your content to the cloud:

help-image

Watch 1m demo video to learn how

You can also use AirDrop to share content. As depicted in the demo video, simply swipe left, tap "Share", then "Share via apps" and the native Apple AirDrop interface becomes accessible. See Apple's online resources for help using AirDrop on mobile devices. You can also export content via other iOS apps, like Messages or Mail .

Saving Videos; Managing Storage Capacity

Saving Videos; Managing Storage Capacity

HD videos very quickly fill up the storage capacity on your devices. Make sure you have plenty of storage before attempting to record videos, particularly longer videos of 5-10+ minutes in length. Please find this useful tutorial from Apple about how to manage storage quickly and easily from your Settings app. PromptSmart Pro (iOS) saves videos directly to the Photos app. To edit or delete them, you can do so from Photos or the iOS Storage Manager. I In Android, there is a separate storage directory for PromptSmart videos. Swipe left in the app to expose the delete button for takes you no longer want. In iOS, if permission to access Photos is inadvertently denied, you can manually grant it: Settings app >> Privacy (hand symbol) >> Photos (PromptSmart should be on the list of apps with access) As of March 2020, there is a known issue with the iOS app in some cases videos are not saved. The next update will have a new implementation with the issue resolved. In the meantime, please try the following if this is happening to you:

  • Recording from a different iOS device

  • Clear space with the Storage Manager (even if it says there ample storage available)

  • Turn the device off and then on againForce-quit background apps prior to starting your next take

Apologies for any inconvenience!

Register your email to receive PromptSmart news and updates

Register your email to receive PromptSmart news and updates

Register your email with us to receive important updates about the app and other corporate news. You can do this at any time from within the PromptSmart Pro application.

help-image

After you do this, a pop-up should appear. This is the same pop-up that appears when you first open the app. If you already provided your email once, you do not need to send it again. We have you in our system! If you're not sure if you entered your information correctly, you can always register again, or register a second email just to be sure:

help-image

Managing PromptSmart Subscriptions

Managing PromptSmart Subscriptions

IMPORTANT. Each platform (iOS, Android, and desktop) has different procedures to manage your subscription to PromptSmart products. The easiest way to activate or cancel a subscription or a free trial to our subscription products is via our website: my.promptsmart.com. From there you can activate the Studio Edition bundle, which includes a mobile-Extended subscription in it. You can manage your Studio bundle subscription by logging in to my.promptsmart.com. There is no intermediary on this transaction like Apple or Google, so we have more flexibility in what we're able to do using the tools provided to us by our payment processor, Stripe. If you are primarily a mobile-Android user and you activated Extended or Pro subscriptions using the Android-Pro mobile application, then your service is run through Google. This requires you manage your subscription using Google Play . We are unable to manage or cancel Google subscriptions you activate in the Android app. Google allows developers like us to refund transactions under certain circumstances. If you are primarily a mobile-iOS user and you activated Extended using the iOS Pro mobile application, then your service is run through Apple. This requires you to manage your own subscription using your Apple ID. We are unable to manage or cancel Apple subscriptions you activate in the iOS app. Apple does NOT allow developers like us to refund App Store or in-app purchase transactions. All iOS-based sales are subject to Apple's terms and conditions. This might seem confusing, but we assure you that we are doing all we can to streamline and integrate our products and services offered from the web into a package that's simple and easy to understand. When it comes to products sold through Apple or Google, we are more limited in what we are able to do. Thank you for your patience and understanding! Your satisfaction is very important to us. As of January 2020, the iOS pro app is $19.99 to download from the Apple App Store (a one-time fee) -- it is not a subscription-based application. There is an Extended subscription in it which can be activated in the iOS app, the Android app, or from the web. It's up to you which activation procedure you want to choose. The Android app has been converted to a subscription-based app that is free to download and try risk-free for 7-days. All Extended subscribers can download and activate the Android app using account credentials. Lastly, the Studio Edition app is also subscription-based and you can download the try it risk-free for 7-days.

Scroll Assist Auto-Skips <text in Angled Brackets>(subscription required)

Scroll Assist Auto-Skips <text in Angled Brackets>(subscription required)

For PromptSmart Extended subscribers, the Pro mobile apps contain a Scroll Assist feature. < test tag 1 > Scroll Assist will tell VoiceTrack to skip over the content you tag with brackets on both sides (e.g.,< sample >) < test tag 2 > Scroll Assist works best when there is a line break above the tag, and then spoken text directly underneath. Too many line breaks can make the app prone to error by getting stuck, or even scrolling too far. Avoid sandwiching tags < in the middle > of spoken text. Brevity is your friend. Long tags of over 2-3 lines are problematic. Keep it pithy.

Pre-Split NoteCards with HTML Tags (Android only)

Pre-Split NoteCards with HTML Tags (Android only)

This section applies only to the Android PromptSmart Pro app. Please do not attempt this in this iOS version, as it will not work properly. Importing into PromptSmart a Google Document or Word document as a NoteCard can cause it to come through as a large wall of text in one NoteCard. Splitting the text in the app then be tedious. To pre-split your NoteCards, you can add some HTML tags to your source document that will tell the app to separate your text into different cards. For example... < p style=" " > This is sample text for NoteCard 1< /p >

< p style=" " > This is sample text for NoteCard 2< /p >

Connect Devices via WIFI or Mobile Hotspot

Connect Devices via WIFI or Mobile Hotspot

PromptSmart Pro supports scrolling from afar using another device running the PromptSmart Remote Control app. There are multiple network paths to connect your devices: (1) Link devices on the same WIFI network (this is the most reliable connection method); (2) Link devices using ambient WIFI "in the air" (devices will find each other without having to connect to the network); (3) Link devices using a third mobile device running a Personal Hotspot through a cellular data provider. The third connection option is very useful for filming in outdoor locations where WIFI may not be available. The personal hotspot establishes a rough-and-ready local network allowing your prompter and your remote to connect to one another.

First things first, your prompter device running PromptSmart Pro must have the Remote Control setting toggled on in either the Script Settings or Notecard Settings menu.

help-image

Access to the Remote Control setting requires you to have an active PromptSmart Extended Subscription (or intro trial) or a separate purchase of the Remote Control. The following will be a primer on how to use a third, iOS device as a personal hotspot in the event that WIFI is unavailable. Each iOS device has its own password in the Settings app that will allow you to tether other devices to the local network created by the device:

help-image

Once your prompter/remote are set up on a local network, and your prompter is turned on and in presentation mode, you will then be able to search for the prompter on the remote to establish the connection. Tap the magnifying glass icon to search:

help-image

TIP: The remote control display will remain awake unless you manually sleep it. While the connection is automatically re-established upon waking, the sleeping/waking will still momentarily disrupt the connection and also your shoot. It may take a few seconds (that you don't have) for the connection to be re-established. We recommend night mode to save battery life and keeping the remote control display on for the duration of your project.

Night Mode; PromptSmart Remote Scroll Settings

Night Mode; PromptSmart Remote Scroll Settings

The PromptSmart Remote Control supports two user interface modes, one light and another darkened so the screen does not glow. A darkened display is also more energy efficient. The darkened user interface is called "Night Mode". To toggle "Night Mode" and to establish the scroll settings on your digital remote control, tap the gear icon and then toggle the options best suited for your use-case. You can tap once to scroll one line. Or tap-and-hold for smooth, continuous scrolling:

help-image
help-image

How to: Mirror the prompter display; return to top; start/stop presentations

How to: Mirror the prompter display; return to top; start/stop presentations

Click or tap here for a 30 Second Mirroring Video Demo

This article assumes familiarity with logging into your Extended account and also with the connection process to establish a link between your PromptSmart Pro teleprompter app and your PromptSmart Pro digital Remote Control. For assistance with these tasks, please refer to the relevant Help Center user guide article.

The user interface of the PromptSmart Pro digital Remote Control enables you to quickly and easily advance or return the prompter display a single line by one finger tap. Or scroll continuously by tapping-and-holding the up/down buttons.

help-image

The interface also has a button in the bottom-left corner that will return to the top of the script with a single tap of your finger. The button in the bottom-right of the interface will mirror the prompter screen and show the remote control operator the content of the prompter. The middle of the prompter display (the reading area) will correspond to the middle of the prompter display.

help-image

My Android Apps Won't Connect - What Do I Do?

My Android Apps Won't Connect - What Do I Do?

The Android remote control and the Android Pro app connect via bluetooth. Some things to try if you cannot establish a connection:

  • Check to see that Bluetooth is on in the device settings

  • Delete the history from the Bluetooth Settings and then try a "new" connection

  • Force-quit and re-launch the applications

  • Make sure that your prompter and remote are not also connected to another Bluetooth device in the area

Import Content Into the App

Import Content Into the App

Please note: our initial 1.0 product launch version has a small bug where the Import button will not show .DOCX files. To workaround this, please drag-and-drop the file directly into the Files window on the left side. Import by Copy & Paste You can import content into the app by creating a Script by clicking the Create button next to Import in the Files window. Then once the script is created, you can double-click the tile or click once and then click "edit" in the preview pane that appears on the right. This will open the Edit Pane where you will see a black box for you to paste the contents of the clipboard. Import Script with Drag-and-Drop Locate file in Finder/Explorer > Click and Drag into ‘Files’ whitespace.

help-image

Moving Files Within the App You can also move your files to different folders by selecting them and then dragging it to the desired folder in the Files window. To send the file back to the root directory, right click and then send the file "Home".

Change the font size of the presentation display

Change the font size of the presentation display

The studio edition teleprompter app supports font sizes up to 180 point. From the Home screen, double click on your rundown. On the left you will see the rundown segments and on the right is an edit pane. If the Edit Pane is not visible, click here

list

Estimate the length of your rundown

Estimate the length of your rundown

Once your rundown is populated with your planned segments and commercial breaks (if applicable), the estimated air time will appear at the bottom of the table. A speaking rate of 150 words per minute is used to make this estimate:

help-image

Move segments in your rundown by click-and-drag

Move segments in your rundown by click-and-drag

Move your segments around freely with the mouse by clicking and dragging them to the desired position:

help-image

Maximize presentation window to fit your display

Maximize presentation window to fit your display

Press "Play" to launch a presentation window from the Rundown Editor. You can move the presentation window to an external display slot and then expand it to fit by clicking "Window" and then selecting "Full Screen"

Mirror the presentation window

Mirror the presentation window

Studio edition supports mirroring vertically (display underneath reflective surface) and mirroring horizontally (display next to reflective surface). Click one of the mirroring icons to engage the setting of choice (vertical-left; horizontal-right).

mirroring

The toggled setting will turn blue. Invert text to reflect off teleprompter glass Click ‘Mirroring’ icon in detail pane > Press ‘Play’

help-image

Scroll with a keyboard, mouse, or in a my.promptsmart.com Remote Control Room

Scroll with a keyboard, mouse, or in a my.promptsmart.com Remote Control Room

Remote Control Rooms require a PromptSmart+ subscription Key legend: up/dn to move one line, pg-up / pg-dn to move entire screen, home to go back to top, and end to go to the end of a segment.

help-image

Map longer scripts with cue points

Map longer scripts with cue points

Easily navigate longer scripts with a Script Map. Mark up your content with Cue Points:

help-image

You will see a Flag appear in the edit pane. This is for your reference while editing -- it will NOT be visible to the talent/speaker while in presentation mode. Once a presentation is started with the play button, you can progress through the Cue Points in serial order back and forth using hotkeys with the preview pane selected/active:

  • TAB = Next Cue Point

  • Del = Previous Cue Point

Automatically progress through a rundown

Automatically progress through a rundown

PromptSmart Studio edition includes an enhanced version of our VoiceTrack technology to make our products even smarter than they were before. This feature has the potential to fully automate teleprompting When a speaker completes a segment, VoiceTrack knows and will queue up the next segment in the rundown on a 3 second timer. The prompter operator (if applicable) can override the auto-rundown process using button on a pop-up notice.

Interrupt live broadcasts with breaking news

Interrupt live broadcasts with breaking news

The preview pane has a Breaking News button on it. When pressed, the prompter window will flash an orange notice to the talent that a breaking news update is imminent. The operator can then type or copy/paste the breaking news update into a pop-up window. To override the current presentation, press "Push to display" To cancel the breaking news bulletin, press "Dismiss update" Studio Edition will remember the position of the previous script prior to the breaking news update. To restore the prompter to this state, press "Restore" in the preview window. If multiple prompter windows are running, the breaking news update will only interrupt the display associated with the preview window where the Breaking News button was pressed.

Manage Your PromptSmart Account

Manage Your PromptSmart Account

Please visit my.promptsmart.com and log-in with your PromptSmart credentials. From the My PromptSmart domain, you can:

  • Log-in or create your PromptSmart Account

  • PromptSmart+ Subscription

  • View your My PromptSmart purchases at any time ( Apple purchases and Google purchases are separately billed and recorded)

  • Check the duration of your free trial

  • Check the period/duration of your subscription

  • Cancel your trial or cancel the next subscription renewal

  • Download the Studio Ed. hotkey user manual

  • Access installers for Windows, Mac, and Linux

Click here to visit My PromptSmart today!

How do I access payment records?

How do I access payment records?

Log-in with your PromptSmart account credentials on my.promptsmart.com Click on "Subscription details"

Click on "Payment Confirmation"

help-image

Stripe will provide a web-view and also give you the option to download a copy for your records or to show the expense to third parties.

Sync Local App Library with Your My.PromptSmart Script Hub

Sync Local App Library with Your My.PromptSmart Script Hub

Menu > Turn File Sync on > Click curved arrow

help-image

Double-Click a Script to view details and launch prompter

Double-Click a Script to view details and launch prompter

Double click script > Press ‘play’

help-image

Select language from drop-down menu before pressing play

Select language from drop-down menu before pressing play

VoiceTrack can only listen to one language at a time!

help-image

Assign Speaker Profile as your default profile

Assign Speaker Profile as your default profile

Click Menu (upper-right) > Speaker Profiles > Click sub-menu > ‘Set as default‘

help-image

Add or remove three line reading guide or small indicator arrow

Add or remove three line reading guide or small indicator arrow

Click menu > Presentation Settings > Turn off/on Guide and Indicator

help-image

Pause and resume VoiceTrack listening during presentations

Pause and resume VoiceTrack listening during presentations

Press ‘Play’ > Find Preview Window > Click ‘Stop’ > ‘Play’ to resume listening

help-image

Use PromptSmart during video calls with semi-transparent presentation screen

Use PromptSmart during video calls with semi-transparent presentation screen

Menu > Presentation Settings > ‘Background Opacity’ > Move slider down to 45 > Press ‘Play’ > Move window with mouse

help-image

MacOS only: Use Sidecar to Convert iPad into Wireless Screen Extension

MacOS only: Use Sidecar to Convert iPad into Wireless Screen Extension

Learn How to Generate SRT Caption Files Automatically

Learn How to Generate SRT Caption Files Automatically

Create a Script on my.promptsmart.com

Create a Script on my.promptsmart.com

Click ‘Create’ and type the title

help-image

Rename Scripts

Rename Scripts

Click-three dots in lower-right of script box

help-image

Add Story Blocks to Your Scripts

Add Story Blocks to Your Scripts

Click Script > ‘Edit Script’ > ‘Add Story’ > Give each segment a title

help-image

Add styles & color to individual words

Add styles & color to individual words

Click Script > ‘Edit Script’ > Select word(s) > Add style

help-image

Press Ctrl or CMD+z to undo while typing or inputting styles

help-image

Move unwanted scripts to your Trash bin

Move unwanted scripts to your Trash bin

Use three dot menu on the script box > Delete or click the script > Click grey trash icon

help-image

Restore script from the Trash bin

Restore script from the Trash bin

Click Trash > Click Script > Click “Restore” to return selected item to Script library

help-image

Permanently delete script from Trash bin

Permanently delete script from Trash bin

Trash > Empty Trash > Confirm action in pop-up

help-image

View Editing History of a Script

View Editing History of a Script

Click Script > Click ‘Last Edit…’ Link > Expand viewer pane

help-image

Create Folder & Move Scripts Inside

Create Folder & Move Scripts Inside

Click ‘Create’ > Click ‘Folder’ > Name Folder > Move script to folder with three dot menu

help-image

Change the font style, size, and text justification

Change the font style, size, and text justification

Click Speaker Profiles tab > Click ‘Create’ > Name Profile > Apply preferences

help-image

Scroll with Pre-Set Speed (No VoiceTrack)

Scroll with Pre-Set Speed (No VoiceTrack)

Create Speaker Profile > Toggle Pre-Set Speed Button > Move Slider for faster/slower pace

help-image

Manage Your Subscription & Change or Update Payment Method

Manage Your Subscription & Change or Update Payment Method

my.promptsmart.com > Subscription Details > Change Card Details

help-image

iOS and Android: Connect mobile app prompter sessions to my.promptsmart.com Remote Control Room

iOS and Android: Connect mobile app prompter sessions to my.promptsmart.com Remote Control Room